Shipping and Delivery

When you purchase goods from our Site, the goods will be delivered through one of the following methods:

  • Methods used by Printer for fine art prints as they deem appropriate 

  • Methods used by drop shipper for merchandise as they deem appropriate

  • Any third party shippers will use any methods they deem appropriate; and

  • USPS for Original Artwork

Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and statutory holidays.

You will be required to pay delivery charges in addition to the price for the goods you purchase.

If you purchase goods from us for delivery to a destination outside of the United States your purchase may be subject to import duties and taxes applied by the destination Country. You are responsible for paying any such duties or taxes. Please contact your local customs office for more information before making a purchase. We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them. 

You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.

Refunds

Refunds for Goods

Refund requests must be made within 30 days after receipt of your goods.

We accept refund request for goods sold on our Site for any of the following reasons:

  • Good is broken or damaged

  • Good does not match description; or

  • Good is the wrong size

Please note that items ordered from third parties will include their own return processes which are not responsible by this Site or owner. The return process from these items must be followed explicitly as per the shippers Terms and Conditions. This information will be included with your delivered goods.

Refunds do not apply to the following goods:

  • Commissioned artwork cannot be returned. We will communicate before the final artwork is complete and the customer will have the opportunity to request edits before shipping according to the commission schedule. Once the artwork ships out, the sale is final.

Refunds for Services

We provide refunds for services sold on our Site as follows:

  • If within the 30 day period you make a return for the allowable conditions outlined, your original method of payment will be refunded once the item is received by Tia Koulianos and inspected for condition. If in good condition as stated in Terms and Conditions, then the refund will be processed. It can take up to 2-7 business days to process a refund with Square payment processor. Once the refund is processed and sent to the customer’s card issuing bank, it can take another 2-7 business days (depending on the bank’s processing speeds) for the refund to post to the customer's account.

Returns

Returns can be made by mail. To return a good by mail, follow the following procedure:

For original Art and Art Prints: I will supply a return label once customer contacts with a return. Art must be in original packaging, and in perfect condition for a return to be accepted. Please use original packaging materials to ensure the best shipping condition of the art. Please email me at hello@tiakoolartist.com for further information if needed. Artwork will not be accepted if damaged in any way.